Doors open at 08.00 and you can grab a coffee and something to nibble on.
08.30 Session 1: Introduction of the book, presentation of key aspects, and any questions. Presentations by Simon Clatworthy, Claire Dennington and Ted Matthews
09.10 End of session 1. Short Break
09.20 Session 2: Start of mini-workshop for those who have signed up.
11.00 Discussion and end
About the book
Align your thinking, your processes, and your organisation around experience: The Experience-Centric Organisation is the next step in organisational development. Now that the customer experience has become the main competitive arena, organisations are beginning to place the customer experience at centre stage as part of their organisational transformation. This book describes how to make this transformation, the important stages along the way, and its end-point: The Experience-Centric Organisation.
08.30 on the 16th of October at AHO, Maridalsveien 29, 0175 Oslo
The workshop has limited places available.